Sales Support Executive- (Field Job)
Job Description
Job Title:Sales Support Executive- (Field Job)
Location: Sikkim, J&K, Varanasi, Himachal Pradesh, Pune, Gujarat, Bangalore, Assam, Mumbai, Delhi, Kolkata
Industry: Road Safety Infrastructure Industry
Work Type: Full-time
Job Summary:
The Sales Support Executive is responsible for assisting the sales team by creating and managing retail sales dashboards, handling client interactions, managing pre-sales and post- sales activities, and ensuring smooth coordination between various departments to facilitate order processing, dispatch planning, and customer satisfaction. The role also involves SAP implementation, vendor registration, and ensuring compliance with company processes.
Key Responsibilities:
1. Dashboard Management:
- Create and maintain dashboards for retail sales.
- Share daily sales reports with the core team.
2. Client Interaction:
- Communicate with clients daily to handle pre-sales and post-sales queries.
- Manage client expectations and ensure timely resolution of issues.
3. Sales Coordination:
- Follow up with the sales team on new orders and payment status.
- Create and adjust dispatch plans based on order status and payment verification.
- Regularly update dispatch plans and sales orders as needed.
4. Documentation and Invoicing:
- Send Proforma Invoices to retail clients.
- Verify payment receipts with the GM accounts before dispatching vehicles.
- Collect Purchase Orders (PO) and Sales Orders (SO) from the Retail Sales Team to ensure timely dispatch paperwork.
- Cross-check project-wise rates of all orders and request revised orders when necessary.
5. SAP Management:
- Create and manage Party Codes, City Masters, and Sales Orders in SAP.
- Lead and instruct the SAP team to establish proper processes related to pre-sales,invoicing, sales orders, and reporting formats for retail sales.
6. Approval and Tender Documentation:
- Send Source Approval documents to project and retail clients.
- Prepare and share tender documents, including PQ, Warranty Certificates, and
- Authorization Certificates, with relevant stakeholders.
- Assemble and courier Source Approval files for submission.
7. Coordination:
- Coordinate with factory personnel to send MTC, samples, brochures, etc., to clients.
- Collaborate with the quality department to handle and resolve customer complaints.
8. Vendor Registration and Quotation Management:
- Manage the vendor registration process.
- Maintain and organize the quotation chart and filing system.
Qualifications:
• Bachelor’s degree in Business Administration, Sales, or a related field.
• Proficiency in SAP and MS Office, especially Excel for creating dashboards.
• Strong communication and organizational skills.
• Experience in sales support, customer service, or a related field is preferred.
