Sales Senior Executive / Technical Service

Role Overview:

The Technical Service Executive will be responsible for driving the technical support and service agenda for the assigned vertical. The role involves close coordination with Sales, Marketing, Influencers, and Government & Private bodies to support project specifications, customer satisfaction, and business growth.

Key Responsibilities

Technical Support & Customer Service

• Handle customer complaints and technical queries through defined processes and systems.

• Provide on-site technical assistance to engineers, architects, contractors, painters, and applicators.

• Manage product quality-related claims and coordinate with QC teams for resolution.

• Conduct blind product testing and provide feedback on product quality and consistency.

• Deliver construction-related technical guidance to end users and channel partners.

Influencer & Market Engagement

• Manage relationships with Architects, Engineers, Contractors, Masons, Painters, and Interior Designers.

• Drive influencer engagement programs, technical seminars, product demonstrations, and awareness meets.

• Ensure participation in influencer activities as per business targets and AOP.

• Collect and analyze feedback from influencer activities to improve satisfaction and engagement.

Project Specification & Business Development

• Liaise with Architects, Engineers, and Interior Consultants (Government & Private projects) for product specification.

• Support project sales by generating and converting leads through consultant and influencer engagement.

• Work closely with the Sales team to identify and develop untapped markets.

• Track competitor activities, promotional schemes, and market trends.

Training & Capability Development

• Conduct technical training programs for internal teams, applicators, customers, and end users.

• Upgrade the technical and professional skills of stakeholders through regular training initiatives.

Marketing & Cross-functional Coordination

• Support marketing initiatives by making customer calls and promoting key products.

• Organize technical seminars, conferences, and promotional events in coordination with Sales and Marketing.

• Coordinate with QC, Category Managers, and cross-functional teams to ensure product performance and consistency.

Government Liaison & Approvals

• Liaise with Government departments for approvals, renewals, and compliance related to company products.

• Coordinate with Central and State authorities for technical certifications and project requirements.

Product Exposure (Mandatory)

Candidates must have experience handling building construction materials, such as:

• Tile Adhesives

• Paints & Textures

• Gypsum / Plasters

• Laminates

• Sanitaryware

• Any other Building & Construction Materials

Candidate Profile

• Minimum 3 years of experience in Technical Service / Project Support within the Building Materials industry.

• Strong experience in complaint handling, project specification, and influencer management.

• Proven ability to work with Architects, Engineers, Interior Designers, Contractors (Govt. & Private projects).

• Good communication, coordination, and problem-solving skills.

• Willingness to travel within the assigned territory.