Retail Store Manager – (Apparel Store)

About the Role:
To maintain a proper balance between management staff and customers. The Assistant Manager – Operations is the focal point for a particular range of products in the Store and is a decision maker with respect to them. Ensure achievement of the required standard of Customer Delight and Sales Targets. Direct, control and supervise the work of the DM’s/Sales Officers/Sales Associates.

Key Responsibilities

• Manage daily store operations, including store opening and closing procedures.
• Monitor sales performance, set daily targets, and achieve sales objectives.
• Supervise and guide Sales Officers, Sales Associates, and Department Managers.
• Ensure excellent customer service and prompt resolution of customer queries.
• Maintain visual merchandising, stock presentation, and store layouts.
• Oversee inventory replenishment, stock reconciliation, and shrinkage control.
• Receive, verify, and manage stock deliveries and report discrepancies.
• Ensure housekeeping, cleanliness, safety, and maintenance of the store.
• Allocate staff duties, manage attendance, and coordinate shift schedules.
• Train, motivate, and monitor staff performance and grooming standards.
• Ensure efficient billing, cash handling, and till operations.
• Support sales promotions and implement strategies to maximize sales.
• Prepare operational reports and maintain departmental records.
• Ensure compliance with company policies, operational procedures, and security standards.
• Perform any additional responsibilities assigned by management.

Qualifications
       Graduate in Retail Management, Hotel Management, or any other discipline.

Experience
        Minimum 3 years of managerial experience in the retail industry.

Skills Required

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer-focused approach.
• Good planning and organizational skills.
• Ability to work under pressure and during peak business periods.
• Strong problem-solving and decision-making abilities.