Relationship Manager – ( Schools / Education) (Ed Tech)

Job Description: The Relationship Manager is responsible for managing and growing the assigned portfolio of TCE schools by driving customer satisfaction, retention, renewals, and business growth. The RM owns the revenue targets for the assigned territory, while leading the Academic and Technical Service Delivery teams to ensure a superior customer experience and maximize product adoption.

Key Responsibilities:

• Own the overall relationship with assigned schools, acting as the primary point of contact.
• Achieve quarterly and annual business targets, including renewals, upselling, cross-selling, and new business from existing accounts.
• Build a healthy sales pipeline within the existing customer base and drive opportunity creation across all Tata ClassEdge product lines.
• Develop and execute account growth plans to maximize customer lifetime value.
• Identify, qualify, and convert opportunities for ClassEdge solutions.
• Drive customer retention by ensuring high product adoption, customer engagement, and successful renewal of contracts.
• Lead and coordinate the Academic and Technical Service Delivery teams to ensure timely implementation, training, support, and issue resolution.
• Ensure customer complaints, service gaps, content-related issues, and technical concerns are addressed within defined SLAs (target: 48 hours).
• Conduct Quarterly Business Reviews with key stakeholders to review product usage, business outcomes, and future growth opportunities.
• Visit every assigned school at least once every quarter and all critical schools at least once every month.
• Collaborate with internal stakeholders across Sales, Academic, Technical, Customer Success, Product, and Finance to deliver an exceptional customer experience.
• Track key business metrics, including revenue, renewals, product adoption, customer health, collection, service quality, and customer satisfaction.
• Deliver a differentiated customer experience that strengthens long-term relationships and drives customer advocacy.

Required Skills :

• Strong account management and relationship-building skills.
• Proven ability to achieve business and revenue targets.
• Excellent communication, presentation, and negotiation skills.
• Strong stakeholder management and cross-functional leadership.
• Analytical mindset with the ability to identify growth opportunities.
• Customer-first approach with excellent problem-solving skills.

Experience :

• 8–13 years of experience in B2B Sales, Key Account Management, Customer Success, Relationship Management, or Enterprise Sales.
• Proven track record of achieving business targets, customer retention, renewals, upselling, and cross-selling.
• Experience in the Education, EdTech, SaaS, Technology, or Enterprise Solutions industry will be preferred.