Key Accounts Manager (Payment Gateway)
Job Description
Position: Key Accounts Manager (Payment Gateway)
Location: Bengaluru and Mumbai
Experience: 2-5 Years
Key Responsibilities:
- Manage and nurture relationships with key merchant accounts.
- Act as the primary point of contact for merchant queries and escalations.
- Drive account retention, growth, and cross-selling opportunities.
- Collaborate with internal teams to ensure timely issue resolution and service excellence.
- Monitor account performance and identify opportunities for business expansion.
Key Requirements:
- Female candidate preferred.
- Minimum 2–3 years of Key Account Management experience in the payments industry.
- Strong experience in merchant relationship management and account growth.
- Ability to handle escalations, drive customer satisfaction, and ensure seamless service delivery.
- Excellent communication, stakeholder management, and problem-solving skills.
- Notice period should not exceed 30 days.
- Immediate joiners are highly preferred.
