Position: QMS & Customer Quality Lead Experience: 10+ Years Location: Nagpur Preferred Industry: Automobile & V-Belts Education: BE/B.Tech Mechanical or Automobile Engineering (Preferred) JOB PURPOSE: This position exists to manage the Customer Quality Function & Quality Management System of Company’s products, plants & processes RESPONSIBILITY:
Establish, implement, and maintain QMS & EHS processes; prepare compliance audit schedules.
Obtain and maintain third-party accreditations; ensure all QMS & EHS processes are defined, deployed, and updated.
Document company policies, procedures, and work instructions clearly and concisely.
Handle market feedback and warranty issues; act as SPOC for all field quality issues.
Implement a system to monitor, analyze, and reduce product failure rates.
Conduct weekly CFT meetings with IPQC, SQE, PDI, Production, Technical Services, Business Excellence, and R&D to resolve customer issues.
Share CAPA with customers within defined TAT; monitor solution effectiveness.
Support internal teams to develop problem-solving competency.
Update quality documents (PFD, PFMEA, DFMEA, WI, etc.) post-PCA implementation