Jira Administrator

Job Title: Jira Administrator
Industry: IT
Location: Pune & Nagpur

Key Responsibilities

Jira Configuration & Customization:

• Set up and manage workflows, issue types, screens, fields, and dashboards.

• Customize Jira for Agile (Scrum, Kanban) and ITSM processes.

User & Role Management:

• Manage user accounts, roles, groups, and permissions.

• Ensure secure and compliant system access.

Plugin & Add-on Management:

• Install, configure, and maintain key plugins (e.g., ScriptRunner, Tempo).

• Recommend add-ons based on business needs.

Scripting & Automation:

• Automate processes using Jira Automation or Groovy scripting.

• Develop custom workflows and triggers.

System Maintenance & Performance:

• Perform upgrades, backups, and performance monitoring.

• Troubleshoot issues related to configuration and access.

Integrations:

• Integrate Jira with Confluence, Bitbucket, GitHub, Jenkins, Slack, etc.

• Streamline cross-system workflows with DevOps teams.

Support & Collaboration:

• Work with project and IT teams to gather requirements.

• Train users and promote best practices.

Reporting & Analytics:

• Create dashboards and reports to track performance and productivity.

• Generate custom reports for stakeholders.

Continuous Improvement:

• Stay updated with Jira features and enhancements.

• Recommend solutions for process improvement.

Qualifications

Education:

• Bachelor’s in Computer Science, IT, or related field.

• Atlassian certifications preferred.

Experience:

• 3+ years as a Jira Administrator.

• Experience with Jira Software, Service Management, Cloud/on-prem environments.

Technical Skills:

• Strong Jira admin skills: workflows, permissions, custom fields.

• Knowledge of scripting (Groovy), automation, Agile, ITSM, and integrations.

• Basic database/query skills (PostgreSQL/MySQL) a plus.